Shipping policy
All orders are carefully prepared and shipped from Japan.
Shipping Destinations
We currently ship to the following countries:
- Canada
- France
- Germany
- Italy
- South Korea
- United Kingdom
- United States
Shipping Rates
Shipping fees vary by destination and are subject to change based on current shipping rates at the time of purchase. The applicable shipping fee will be displayed at checkout.
Shipping Restrictions
Due to carrier limitations, certain destinations and addresses are excluded from our shipping service:
- France: Overseas territories
- Italy: Military post office addresses, including APO and FPO addresses
- United Kingdom: Overseas territories
- United States: U.S. territories other than Guam, Puerto Rico, and the U.S. Virgin Islands; U.S. military addresses (APO, FPO, or DPO) with ZIP codes beginning with 090–098, 962–966, or 340
Order Processing & Delivery
At this time, orders are limited to one journal per order.
Orders are typically processed within 3–7 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated delivery times after shipment may vary depending on the destination, customs processing, and local postal services.
Duties & Taxes
For orders shipped to the United States, applicable import duties and taxes are collected at checkout.
For customers outside the United States, import duties, VAT, taxes, and customs fees may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
If your package has not arrived or you experience any delivery issues, please contact us at hello@museandmomo.com within 30 days of your expected delivery days. We will do our best to assist you.