Shipping policy

All orders are carefully prepared and shipped from Japan.

Currently, we ship to the United States and Canada only.

Please note that shipping may be unavailable to certain military addresses and restricted regions due to carrier limitations.

Shipping is currently offered at a flat rate of USD 14 per order.

At this time, orders are limited to one journal per order.

Orders are typically processed within 3-7 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times after shipment: 7-14 days for North America. Please note that international delivery times may vary depending on destination, customs processing, and local postal services.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply upon delivery.

If your package has not arrived or you experience any delivery issues, please contact us at hello@museandmomo.com within 30 days of your expected delivery days. We will do our best to assist you.