Refund policy

We do not accept returns, exchanges, or refunds due to personal preference, change of mind, or differences in subjective expectations. We encourage you to review all product details, photos, and descriptions carefully before placing your order.

If your item arrives damaged or defective, please contact us at hello@museandmomo.com within 14 days of receiving your order, and include photos of the item and packaging. We will work with you to find an appropriate solution, which may include a replacement or refund where applicable.

 

EU and UK customers – Right of Withdrawal

If you are located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, please submit a return request through your account page before the withdrawal period expires. You will then need to return the item(s) to us. Return shipping costs are at your expense.

Please note that if the returned item shows signs of use beyond what is necessary to assess its nature and condition, we reserve the right to deduct an amount reflecting the diminished value of the item from your refund.

Refunds will be processed to your original payment method within 14 days of receiving the returned item(s).

Please note: The right of withdrawal does not apply to personalized or custom-made products.